From creating your account to making withdrawals — we've got you covered every step of the way. Find what you need below.
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Full support for registration, login, password changes, and profile updates.
12 GuidesHow to deposit and withdraw via bKash, Nagad, and Rocket, plus troubleshooting common issues.
18 GuidesHow to use welcome bonuses, cashback, free bets, and referral offers.
10 GuidesHow to place bets, understand odds, and guides for in-play and accumulator betting.
15 GuidesA complete guide to downloading, installing, and using the Android and iOS apps.
8 GuidesAccount verification, KYC documents, two-step security, and password protection.
9 GuidesHow to set your limits, self-exclude, and access help when you need it.
6 GuidesWhat to do when pages won't load, the app crashes, or you're having login issues.
7 Guides
If you're new to lovejili, follow these steps to get started
Go to the registration page and create your account with your mobile number and a password. The whole process takes just 2 minutes.
After registration, you'll receive an OTP on your mobile. Use it to activate your account.
Start depositing from as little as ৳500 via bKash, Nagad, or Rocket. Get a special welcome bonus on your first deposit.
Pick cricket, football, or any sport you like and start betting. Live events are available too.
Winnings are credited to your wallet instantly. Withdraw to bKash or Nagad anytime.
A welcome bonus of up to 100% is available on your first deposit. To learn more about the bonus, Bonus Page View.
Most Frequently Asked Issues
If you run into any issues while using lovejili, there's no need to worry. Our Help Center exists for exactly this reason — so you can find answers on your own, or reach out to us whenever you need to. We've compiled the most common questions here, drawn from the experience of thousands of users across Bangladesh.
The most common issue new users run into is trouble with registration and login. Opening an account at lovejili is actually straightforward — all you need is an active mobile number. Once you enter it, verify with an OTP and you're good to go. Sometimes the OTP may be delayed due to network issues. If that happens, wait 30 seconds and try again. If it still doesn't work, reach out via live chat.
Forgetting your password is something that happens to everyone. On the lovejili login page, there's a "Forgot Password?" option. Enter your registered mobile number and a reset link or OTP will be sent to you. When setting a new password, use at least 8 characters — including numbers and special characters is recommended.
Bangladesh's most popular payment methods — bKash, Nagad, and Rocket — are all supported for deposits on lovejili. In most cases, deposits are credited to your account instantly. Occasionally, delays can occur due to issues with bank or mobile banking servers. If your balance hasn't updated 15 minutes after your deposit, take a screenshot of the transaction and send it to us via live chat. Our team will verify and resolve it promptly.
The most important thing when making a deposit is sending to the correct number. Always use the payment number shown on lovejili's payment page — sending to any other number may cause issues with getting a refund.
To withdraw your winnings, go to the withdrawal section on lovejili and submit a request using your bKash or Nagad number. Processing usually takes 15–30 minutes, though it may take a little longer during busy periods — up to 4 hours at most. If it's been longer than that, please contact support right away.
One important thing to keep in mind — account verification must be completed before you can withdraw. This is part of lovejili's security policy. Simply upload a photo of your National ID card and verification is usually done within 24 hours.
New users at lovejili receive a generous welcome bonus on their first deposit. However, claiming the bonus comes with certain conditions — such as a minimum wagering turnover requirement. Misunderstanding these terms is the most common source of bonus-related confusion. Visit our Bonus Page to read the full terms and conditions.
Cashback offers are typically given on a weekly or monthly basis. Regular players receive this benefit automatically. For referral bonuses, once your friend successfully registers and makes their first deposit, the bonus will be credited to your account.
Lovejili treats the security of your personal data as its highest priority. You can enable two-factor authentication (2FA) for added account protection. Never share your password or OTP with anyone — no lovejili staff member will ever ask for your password.
If you notice any unrecognized login or suspicious activity on your account, change your password immediately and notify our support team. We'll investigate the matter promptly.
Enjoy betting, but keep it within limits. lovejili believes betting is entertainment — not a livelihood. That's why our platform offers deposit limits, betting limits, and self-exclusion options. If you feel betting is getting out of control, reach out to our Responsible Gaming team right away. We're here to help, without judgment.
If you can't find a solution on your own, lovejili's support team is always ready to help. On live chat, a real person — not a bot — will respond in under 2 minutes on average. For email, you'll receive a detailed reply within 24 hours. For complex issues, sending a screenshot helps us resolve things even faster.
Talk to Us Directly
Use live chat for the fastest resolution. Bengali support is available.
Currently ActiveEmail us for detailed issues. You can attach screenshots and supporting evidence.
support@lovejili.appIf betting is causing you stress, our dedicated support team is here to help.
Get Help →If anyone claiming to be support asks for your password or OTP, it is a scam. No lovejili staff member will ever ask for your password or OTP. If you notice anything suspicious, report it immediately to support@lovejili.app.
The most frequently asked questions about our Help Center